Emporiqa

ਅਕਸਰ ਪੁੱਛੇ ਜਾਂਦੇ ਸਵਾਲ

I don’t see Store ID or Connection Secret. Where do they come from?

You don’t need them for the one-click flow. In Settings → Emporiqa, click Connect to Emporiqa. You’ll sign in on emporiqa.com, pick a store, and the plugin receives the connection details for you. If you’d rather paste them yourself, expand Edit credentials manually on the same settings page. The Store ID and Connection Secret are in your Emporiqa dashboard under Settings → Store Integration.

Does one-click connect work on HTTP sites?

One-click connect requires HTTPS, because the connection details are exchanged through a signed handshake back to your site. If your store runs on plain HTTP, expand Edit credentials manually on the settings page and paste the Store ID and Connection Secret from your Emporiqa dashboard. Both flows land you in the same place.

Will the chatbot quote a product I don’t sell, or a price I changed yesterday?

No. Every reply is grounded in the products and pages your site syncs to Emporiqa, never training data. Stock, prices, variations, and policy pages stay in sync as you update them via webhooks. When the salesperson can’t answer with confidence, it tells the shopper and offers to hand off to your team.

What happens when a shopper sends a question my team can’t answer at midnight?

The salesperson hands off with the full conversation attached. You can configure the handoff target in your Emporiqa dashboard (email to a team inbox, or a form the shopper fills in). The shopper isn’t left waiting on a human; they get a response right away.

How do I turn it off?

Deactivate the plugin from your WordPress Plugins screen. The chat widget disappears from your storefront immediately. Your synced products stay on the Emporiqa side until you delete the store there, so you can reactivate later without re-syncing.

What happens when the $25 credit runs out?

You’ll get an email before the credit is exhausted, and again when the next billing month’s spend approaches your $59/month default cap. If no card is on file when the credit runs out, the widget pauses on your storefront. Your store keeps working, but the chat doesn’t answer until you add a card. The cap is a hard ceiling: spending stops when you hit it, and you control whether to raise it or not from the billing dashboard.

Does this work with Polylang, WPML, or TranslatePress?

Yes. The plugin automatically detects Polylang, WPML, and TranslatePress, and syncs content in all configured languages. Languages are auto-detected on activation.

How do I do the initial sync?

After connecting, the Sync tab shows a green welcome card with a Send my catalog button. Click it to send your products and pages. Or use the Sync All button in Settings → Emporiqa → Sync tab at any time, or run wp emporiqa sync-all via WP-CLI. After the initial sync, changes are sent automatically in real-time.

Can I control which products get synced?

Yes. Use the emporiqa_should_sync_product filter:

add_filter( 'emporiqa_should_sync_product', function( $should_sync, $product ) {
    if ( $product->get_price() <= 0 ) {
        return false;
    }
    return $should_sync;
}, 10, 2 );

What post types can I sync as pages?

By default, the page post type is synced. You can configure additional public post types (posts, custom post types) in Settings → Emporiqa under “Pages and posts to include”.

Does the plugin support WooCommerce HPOS?

Yes. The plugin declares compatibility with WooCommerce High-Performance Order Storage (Custom Order Tables).

How does order tracking work?

The plugin exposes a REST API endpoint that Emporiqa calls when a customer asks about their order. Requests are authenticated automatically using your connection secret.

Does visual search work with any product?

Yes. The chatbot accepts a photo upload, describes what it sees (color, material, category, distinctive features), and searches your catalog using that description. Works best for products with photos that show the item clearly. The shopper doesn’t need special tags on your products. The visual search runs through the same catalog you already sync.

What happens if the AI says something wrong?

Every reply comes from your synced products and pages, never from training data. When the chatbot isn’t sure, it says so and offers to hand off to your team. You can review every conversation in the dashboard and low-rated ones are flagged automatically.

Where do the answers come from?

Every reply comes from your synced store content: products, shipping page, return policy, FAQ pages. The chatbot answers from what you’ve synced, never from general training data.

How much does it cost?

The plugin is free. Emporiqa is Pay-as-you-go: $0.25 per conversation, with a $25 signup credit (~100 free conversations) auto-applied when you create your account. No credit card required at signup, no trial deadline, and the credit doesn’t expire while your store is active. Spend is capped at $59/month by default and you can raise or lower the cap any time. Catalogs above 30,000 products move to an Enterprise plan with custom rates. Full pricing details at emporiqa.com/pricing/.