LiveAgent – Free WP Live Chat & Help Desk Plugin for WordPress

ਵੇਰਵਾ

Add Free Live Chat to your WordPress, use Free Help Desk system to provide instant customer support. Improve engagement and customer satisfaction!

FREE WORDPRESS LIVE CHAT PLUGIN

LiveAgent is a multi-channel live chat & help desk software that offers over 185 help desk and live chat features.

Currently, LiveAgent boasts the fastest chat widget on the market that displays in just 2.5 seconds. It enables you to chat with your customers in real-time and allows you to make use of pre-chat forms and offline forms.

Add FREE LIVE CHAT to your WordPress site and convert website visitors into your paying customers in seconds.

  • It’s free
  • Unlimited agents
  • Unlimited chats
  • Easy installation

LiveAgent Live Chat Demo

Live Chat Features

  • Proactive chat invitations
    Engage your website visitors by inviting them to chat with you in real-time. Set up custom proactive chat invitations on specific URLs of your website (such as the pricing page) to ensure maximum engagement.

  • Real-time visitor’s monitor
    Monitor the activity of your website visitors. Check out how they navigate from page to page and monitor how much time they spend viewing individual pages.

  • Chat satisfaction surveys
    Find out what your customers think about your customer service after each live chat interaction. Give your agents the opportunity to continuously improve through user reviews.

  • Video chat
    Take personalization a step further with LiveAgent’s video chat feature. No third-party apps necessary.

  • Real-time chat typing view
    View what your customers are typing into the live chat window in real-time. Prepare your answer before they even hit send to ensure the fastest response time possible.

  • Internal Chat
    Chat with colleagues internally right inside of LiveAgent. Get help without exiting the application, or using third-party apps.

  • Chat history
    View the complete transcript of each live chat conversation right inside our help desk software. Each live chat is automatically converted into a ticket, complete with the full live chat conversation history .

  • Chat transfer
    Transfer chats to the most appropriate customer service agents across different departments in seconds.

Live Chat Benefits

  • Increase conversion rates
    Convert website visitors into paying customers in seconds. The faster you can offer help or engage your customers, the faster they can make up their mind about purchasing your products.

  • Decrease resolution times
    Improve productivity and resolution time with advanced live chat features like real-time typing view or internal chats. Don’t waste your time switching between external apps or additional tools. LiveAgent’s got it all.

  • Reduce shopping cart abandonment
    Decrease shopping cart abandonment rates by providing real-time support. Access your customer’s past purchases, queries, and their contact information through our built-in CRM to ensure the service they receive is not only quick but also knowledgeable and personalized.

  • Improve customer happiness
    Improve customer satisfaction by being available 24/7. When your support representatives are unavailable, you can utilize offline forms that automatically convert live chat messages into tickets that can be answered the next day through an email.

  • Reduce call volumes
    Give your customers more options to get in contact with you. By giving them more options such as live chat, your call center representatives will be less overwhelmed and their call volumes will decrease significantly.

  • Gain a competitive advantage
    This might come as a surprise, but not all eCommerce businesses utilize a live chat on their websites. Gain a competitive advantage by utilizing the fastest chat widget on the market.

  • Boost your customer service team’s productivity
    Boost your customer service team’s productivity with advanced live chat features such as chat transfers, chat routing, real-time typing view, or internal chats. LiveAgent’s got it all.

LiveAgent Quick Help Desk Software Overview

LiveAgent Core Help Desk Features

LiveAgent’s core features include:

Universal inbox
LiveAgent’s universal inbox is a smarter version of your email inbox. Emails, chats, calls, social media messages, forum posts and suggestions — they’re all automatically pushed into your LiveAgent account in the form of a ticket.

Hybrid ticketing system
A hybrid ticket stream contains a complete stream of chat messages, emails, phone calls, or messages from other communication channels about the same incident or issue reported by a customer. Each ticket has got a unique reference number, which helps you quickly locate, add to, or communicate the status of the user’s issue or request.

Live chat:
Chat with your website visitors in real time. All your conversation sessions will be saved so you can see history and review what was said anytime. LiveAgent operates the fastest chat widget so you don’t have to worry about slowing your website down. Try free live chat software for WordPress.

Call center:
Build a virtual call center as a part of your multi-channel help desk solution. LiveAgent will centralize phone calls from your website or landline into your LiveAgent dashboard.

Customer Portal
The customer portal stores your knowledge base articles, forum posts, and feedback from your customers. LiveAgent’s customer portals are fully customizable, so you can make them match your business style.

Reporting:
Get an overview of your customer support. See who is interacting with your company and monitor the service they’re receiving. See usage, statistics, evaluate performance reports, number of solved chats, and learn from customer satisfaction ratings.

Mobile Apps:
LiveAgent offers both iOS and Android apps so you can provide live chat and excellent customer service on the go.

Customer service:
24 Hour customer service and white-glove live chat and help desk setup.

Help Desk Software Benefits

Testimonials

LiveAgent is helping us convert initial chat enquiries visiting our website into qualified sales leads. The other key outcome is LiveAgent has no impact on our site loading speed. We identified ZenDesk, our previous chat solution, was impacting out site loading speed – and therefore potentially impacting our SEO strategy. We now have a better chat solution AND a faster loading website. – Barney/Capterra (see all Capterra reviews)

Having the ability to transfer tickets or chats has proven useful when we are working with a customer who has a specific type of inquiry – perhaps a sales question or an employment request. We’ve found it helpful to have the ability to transfer the chat to the online agent best equipped to answer the inquiry so we are able to serve our customers to the highest standard and with an immediate response. We also find being able to add notes and labels to previous chats and tickets incredibly helpful in data collection and also in our ability to work as a dynamic team. By being able to sort our chats and tickets into an organized system that our company created, we can work cohesively to review old conversations for continuity, opportunities for growth, and with transparency between departments. Shelby/GetApp (see all GetApp reviews)

We have been using LiveAgent for just over 1 year and I love this system. It is fast, reliable and professional. The whole setup process was simple yet amazing. I love that we are able to personalise it to our business needs. I am so glad we made the switch from our previous supplier. Kimberley/Trustpilot (see all Trustpilot reviews)

LiveAgent connects all the channels that customers use to reach out for support, including social media (Facebook, Twitter), email and live chat. Being able to connect multiple email addresses has been of great help. We don’t have to log in to each one of them separately anymore to check whether any of them received any messages. I love how detailed the reports are for each department, agent and the gamification features (such as the leaderboard). It allows to check the progress and see how your team improves over time. Marius/G2 (see all G2 reviews)

Sli.do Video Testimonial

L&L Europe Video Testimonial

Awards & Certificates

LiveAgent has been listed as a leader in live chat, help desk and customer service software by several leading B2B organizations and popular review platforms like GetApp, Capterra, SoftwareAdvice, G2, CrozDesk, Software Advice. See all LiveAgent’s awards & certificates.

Premium Features (on paid plans)

  • Social media integrations with Facebook, Facebook Messenger, Twitter, Instagram, and Viber
  • Knowledge Base
  • Customer forum
  • Rules & time rules
  • Departments
  • Advanced reporting
  • SLAs with reports
  • Multibrand support
  • Contacts & groups
  • Load data from your CRM
  • API & Integrations
  • Real-time visitor’s monitor
  • Chat invitations
  • Chat satisfaction surveys
  • Video call
  • IVR
  • Call routing & transfers
  • Hardware IP Phone
  • Unlimited call storage
  • Gamification
  • Sound configuration
  • Audit log
  • Search and replace
  • Time tracking
  • Additional Knowledgebase
  • Branding free
  • see all 185 help desk and live chat features

Multilingual Live Chat Plugin

LiveAgent live chat software is multilingual. LiveAgent is available in 49 different language translations (some partial) and supports language adaptable widgets. If your language is missing from this list and you’re keen on helping us translate, we’ll be happy to give you a 40% discount on your LiveAgent cloud account. Send us an email if you’re interested. LiveAgent is translated into these languages:

  • English
  • Arabic
  • Bosnian
  • Catalan
  • Croatian
  • Czech
  • Danish
  • Dutch
  • Estonian
  • Filipino
  • Finnish
  • French
  • German
  • Greek
  • Hebrew
  • Hungarian
  • Chinese simplified
  • Chinese Traditional
  • Indonesian
  • Italian
  • Japanese
  • Korean
  • Latvian
  • Lithuanian
  • Macedonian
  • Malay
  • Montenegrin (Latin)
  • Norwegian
  • Persian
  • Polish
  • Portuguese, Brazilian
  • Romanian
  • Russian
  • Serbian (Latin)
  • Slovak
  • Slovenian
  • Spanish
  • Swedish
  • Thai
  • Turkish
  • Ukrainian
  • Vietnamese

Plugin features

  • offers a LiveAgent Free Live Chat & Help Desk Account
  • Integrates WordPress with live chat software
  • Instantly adds a live chat button to your WordPress pages, no HTML or coding required

Arbitrary section

Now, for html form generation purposes php library htmlForm from http://stefangabos.blogspot.com/ is used.

If you have any suggestions on how to make this plugin better, do not hesitate to leave a comment in the plugin forum, or write an email to support@liveagent.com.

Localizations

This plugin is currently localized in the following languages:

  • English (en_EN)
  • Slovak (sk_SK)
  • Hungarian (hu_HU)

ਸਕਰੀਨਸ਼ਾਟ

  • Creating a LiveAgent account
  • What you'll see after you connect an account
  • Example of a running chat from visitor's view
  • Live Chat buttons gallery
  • Screenshot from the application - Answer chat
  • LiveAgent dashboard and leaderboards of your support agents
  • Example of a Knowledge Base generated by LiveAgent

ਸਥਾਪਤੀਕਰਨ

No HTML knowledge is required to set up this live chat plugin. Integration takes less than 3 minutes.
You can also visit our step-by-step guide that will help you install the plugin.

Here is the basic guide:
1. While logged in your WordPress admin panel navigate to Plugins> Add new
2. Find LiveAgent plugin, install and activate it
3. Create a free account or connect to an existing LiveAgent account
4. Navigate to menu LiveAgent. Choose the button you’d like to have online on your website and click Save.
5. Navigate to the LiveAgent admin panel and start answering live chats and emails from your website visitors.

ਅਕਸਰ ਪੁੱਛੇ ਜਾਂਦੇ ਸਵਾਲ

What is LiveAgent?

LiveAgent is a customer support software. The LiveAgent WordPress plugin automatically adds a LiveAgent chat widget to your WordPress website.

Is this plugin available in my language?

From version 3.0.0 the plugin supports translations to any language that WordPress supports. If you have time and want to help us improve our live chat plugin feel free to Make your own translation and send it to us. We will add it to the next plugin release.

Is LiveAgent free? How much does it cost?

LiveAgent offers four different tier packages. The lowest tier package is forever free but does have certain limitations. The free version offers free live chat, free ticketing system, free call center, free knowledge base, and free unlimited agent seats. The paid packages vary in price starting from $15/month up to $39/month.

Can I customize the chat widget?

LiveAgent’s chat widgets are fully customizable.

Is the history of conversations saved?

LiveAgent’s free version has a 7-day search history, but the paid plans offer an unlimited search history.

Is there a mobile application?

LiveAgent has both iOS and Android mobile apps available.

Can I use LiveAgent with multiple sites?

Yes, LiveAgent live chat can be used with multiple sites.

Do you offer a free trial?

LiveAgent offers a free 14-day trial with no credit card required.

Can I use live chat service on any website?

Yes, LiveAgent’s live chat is available on all sites where you are allowed to add custom code.

How does the live chat app work after hours?

If a customer wants to chat with you after your business hours, their chat will be sent to you in the form of a ticket.

Can I live chat with customers on my mobile app?

Yes, LiveAgent mobile apps do support live chat.

Can I disable/hide the live chat widget?

Yes, you can hide the chat widget on all the subpages of your website, or only on the pages of your choice.

Is there any limitation to the number of chats I can handle?

No, you can chat with an unlimited number of website visitors.

Can I proactively start a live chat with my customers?

Yes, you can configure chat invitations for custom website URLs. Find out more about chat invitations.

Does LiveAgent live chat software support other languages?

Yes, LiveAgent live chat software is available in 49 different languages. See the list of languages here.

Does LiveAgent live chat work with WooCommerce?

Yes, our live chat software is fully compatible with any WooCommerce website.

Do you have any testimonials?

Yes, feel free to check out what our customers are saying about us. LiveAgent has collected more than 3500 reviews on various software marketplaces like Capterra, Trustpilot, GetApp, G2 and Software Advice.

Do you provide live chat support?

Yes, feel free to start a live chat session with us (click on the chat button on our website).

Do you have any support documentation?

Yes, you can find support articles, tutorials and videos in our knowledge base.

ਸਮੀਖਿਆਵਾਂ

21 ਸਤੰਬਰ 2020
So far I have been very pleased with Live Agent after using Zendesk for almost two years. There custom service is far superior not only in ability to be reached but in helping setup specific features such as the IVR for my company. The price:feature ratio is far better with LiveAgent as they give you basically the same feature set for 1/4th price. Ticket views, rules, department creation, omni channel support (chat, email, phone) all of what ZenDesk offers but without the hole in your pocket, and without constant bugs and UI freezes. Only complaint with LiveAgent is the ticket views show the new/open quantity instead of the entire quantity of tickets. If it wasn't for this I would give them 5 stars, currently 4.5!
21 ਅਗਸਤ 2020
Live agent is my first phone system to use and I feel it is extremely user friendly and convenient to use I would highly recommend live agent to others.
21 ਅਗਸਤ 2020
Live Agent works well for everything we need. A lot of our customer service is done through email, and these tickets help all agents view customer details to speed up the flow of information and service. Call ticketing is a bit more difficult, be we have a good system with the useful tags.
4 ਮਈ 2018
Such a great system using LA Desk as a Customer Services Team Leader this allow me to monitor and mentor my colleagues with ease. A click of a button will allow you to see individual staff performance
12 ਅਪ੍ਰੈਲ 2017
LiveAgent provides an excellent experience for both Customer Support team and Customers themselves. The user interface is smooth and intuitive. Honestly, I can't think of any feature that is missing on LiveAgent!
Read all 60 reviews

ਯੋਗਦਾਨੀ ਤੇ ਵਿਕਾਸਕਾਰ

“LiveAgent – Free WP Live Chat & Help Desk Plugin for WordPress” is open source software. The following people have contributed to this plugin.

ਯੋਗਦਾਨੀ

ਤਬਦੀਲੀ-ਚਿੱਠਾ

4.4.0

  • Redesign of signup form

4.3.2

  • AuthToken used for login is now sent with POST method
  • added option to create customer
  • added new shortcode [customerPortalLogin]
  • new account now creates a Free LiveAgent account
  • LiveAgent signup process improved

4.3.1

  • fixed PHP notices
  • minor change to logic when you switch between 2 different LiveAgent accounts

4.3.0

  • setup options explicitly asks for API version 1
  • function get_currentuserinfo() replaced with wp_get_current_user()
  • direct cURL use replaced with WP HTTP API

4.2.6

  • fatal error fixed

4.2.5

  • PHP7 compatibility fix
  • readme file update

4.2.4

  • minor fixes

4.2.3

  • PHP7 compatibility
  • default chat button fixed

4.2.2

  • LiveAgent account creation bugfix

4.2.1

  • Directory name changed

4.2.0

  • new API for new account creation
  • a small design fix

4.1.9

  • usage of improper WP_PLUGIN_URL fixed with SSL sensitive plugins_url() function

4.1.8

  • automatic secure connection support for hosted accounts

4.1.7

  • Error displaying fixed
  • Specific API errors handling
  • Connect button fix

4.1.6

  • New approach to creating trial accounts

4.1.5

  • New screenshots

4.1.4

  • internal values for signup form changed

4.1.3

  • backward compatibility code added

4.1.2

  • minor bug fixes

4.1.0

  • tested on WP 4.3.1
  • New design!
  • New login and signup approach
  • Easy way of choosing and selecting a button for your site
  • Easy way of adding prechat details
  • Third party tools removed from plugin

4.0.4

  • tested on WP 4.2.2
  • signup now points to default LiveAgent signup location

4.0.1

  • remove deprecated code

4.0.0

  • do not allow automatic domain suggestion if automatic detection fails
  • every new account on ladesk.com domain is now 14 days trial

3.0.9

  • add compatibility for WP 3.8.1

3.0.8

  • fixed some issues in code

3.0.7

  • add compatibility to WordPress 3.7.1

3.0.4

  • add compatibility to WordPress 3.5

3.0.3

  • transaltion fixes
  • nicer screenshots

3.0.2

  • add hungarian translation

3.0.1

  • add slovak translation

3.0.0

  • use native WordPress ui
  • user experience enhancements
  • better settings handling
  • better user privileges handling
  • internalization support

2.0.1

  • readme changes only

2.0.0

  • code refactoring
  • simplification of user interface and code complexity

1.2.11

  • fixed not functional signup

1.2.10

  • internal speed up
  • compatible with WordPress 3.3.1

1.2.9

  • internal improvements

1.2.5

  • bugfixes with delayed account creation problem

1.2.4

  • bugfixes

1.2.3

  • fixed empty buttons grid after signup
  • added one screenshot

1.2.2

  • bugfixes

1.2.1

  • bugfixes
  • new screenshots

1.2.0

  • added account creation wizard

1.1.5

  • short description update

1.1.4

  • fix error with logout from agent panel

1.1.3

  • add test classes, now all new code should be unit-tested
  • add support for showing Visitors on WordPress page as table in Dashboard
  • show notification to admin if no chat button is enabled

1.1.2

  • fix: Fatal error: Class ‘La_Lang’ not found in C:\wamp\www\wordpress\wp-content\plugins\liveagent\PhpApi.class.php on line 65

1.1.1

  • minor bugfixes

1.1.0

  • speed optimisations
  • advanced algorithm that inserts buttons into sidebars, should be independent from theme
  • fixed crash when theme not using sidebars (only float buttons can be used then)

1.0.8

  • minor code changes

1.0.7

  • fatal error fix with inexistent function

1.0.6

  • automatically add http to domain name if it do not already contains it
  • minor account screen positions change

1.0.5

  • minor bugfixes

1.0.4

  • minor bugfixes

1.0.4

  • look & feel change

1.0.3

  • tested for wordpress 3.1.3 and 3.2 beta

1.0.2

  • minor Bugfixes
  • fewer requests to LiveAgent installation

1.0.1

  • Bugfixes on plugin startup

1.0.0

  • first release